Our Commitment to Your Satisfaction
DAA Max Vital Alchemy is committed to providing high-quality testosterone support supplements and excellent customer service. We understand that purchasing supplements online requires trust, and we want you to feel confident in your decision to choose DAA Max.
Our refund policy is designed to be fair and straightforward. We believe in our product's quality and effectiveness, and we want every customer to have a positive experience.
Our Promise: If you're not satisfied with your unopened DAA Max purchase within 30 days, we'll provide a full refund - no questions asked.
Refund Eligibility Requirements
To qualify for a refund under our 30-day money-back guarantee, your return must meet the following criteria:
| Requirement | Details | Status |
|---|---|---|
| Product Condition | Products must be unopened and in original sealed packaging | ✓ Eligible |
| Time Frame | Return request must be made within 30 days of purchase date | ✓ Eligible |
| RMA Required | Must obtain Return Merchandise Authorization (RMA) number before returning | ✓ Eligible |
| Opened Products | Products that have been opened or used | ✗ Not Eligible |
| Beyond 30 Days | Returns requested after 30 days from purchase | ✗ Not Eligible |
| No RMA | Products returned without prior authorization | ✗ Not Eligible |
| Damaged by Customer | Products damaged due to customer mishandling | ✗ Not Eligible |
How to Request a Return
Follow these simple steps to initiate your return and receive your refund:
Get RMA Number
Provide your order number and reason for return. We'll issue your Return Merchandise Authorization number.
Ship Your Return
Pack the unopened product securely and ship it to the provided address. Keep your tracking number.
Receive Refund
Once we receive and verify your return, your refund will be processed within 5-7 business days.
Important: Customer is responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return arrives safely.
Refund Processing Timeline
Here's what to expect after you initiate your return:
Your Refund Journey
Request Submitted
Day 1
Package in Transit
3-7 Days
Return Received
Inspection: 1-2 Days
Refund Issued
5-7 Business Days
Refund Method
Refunds are issued to the original payment method used for the purchase:
- Credit/Debit Cards: Refund will appear on your statement within 5-7 business days after processing
- PayPal: Refund will be credited to your PayPal account within 3-5 business days
- Other Payment Methods: Processing time varies; please allow up to 10 business days
Special Circumstances
Damaged in Shipping
If your order arrives damaged, contact us within 48 hours with photos of the damage. We'll arrange a free replacement or full refund including shipping costs.
Wrong Item Received
Received the wrong product? Contact us immediately. We'll send the correct item at no additional cost and provide a prepaid label for the wrong item's return.
Lost Package
If tracking shows delivery but you haven't received your package, contact us within 7 days. We'll work with the carrier to locate it or send a replacement.
Order Cancellation
Need to cancel? If your order hasn't shipped yet, contact us immediately for a full refund. Once shipped, standard return policy applies.
International Orders
For international orders placed through GoSupps.com:
- The same 30-day money-back guarantee applies to international orders
- Customer is responsible for return shipping costs to the designated return address
- Any customs fees, duties, or taxes paid are non-refundable
- Refunds are processed in USD and converted to your local currency by your bank
- International returns may take longer to process due to shipping times
Note: We recommend using an international tracked shipping service for returns to ensure your package arrives safely and can be traced.
Exchanges
At this time, DAA Max Vital Alchemy does not offer direct product exchanges. If you would like a different quantity or package option:
- Return your unopened product following our standard return process
- Place a new order for your preferred package
- Your refund will be processed once we receive your return
Non-Refundable Items
The following are not eligible for refund:
- Opened or used products: For health and safety reasons, we cannot accept returns on opened supplements
- Products returned after 30 days: Returns must be initiated within 30 days of purchase
- Returns without RMA authorization: All returns require a valid RMA number
- Shipping costs: Original shipping fees are non-refundable (unless the return is due to our error)
- Gift cards or promotional credits: These are non-refundable and non-transferable
Frequently Asked Questions
Unfortunately, we cannot accept returns on opened products for health and safety reasons. Our 30-day money-back guarantee applies only to unopened, sealed products in their original packaging. We encourage customers to research our product thoroughly before purchasing.
Once we receive and verify your return, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method. Please note that your bank or credit card company may take additional time to post the refund to your account.
Yes, customers are responsible for return shipping costs for standard returns. However, if your return is due to our error (wrong item shipped, damaged product, etc.), we will provide a prepaid shipping label or reimburse your shipping costs.
If tracking shows your package was delivered but you didn't receive it, please contact us within 7 days. We'll work with the shipping carrier to investigate. In most cases, we'll either reship your order or provide a full refund. Please also check with neighbors and your local post office.
Yes! If your order hasn't shipped yet, contact us immediately at [email protected] or call 1-866-880-2414 to request cancellation. We process orders quickly, so please reach out as soon as possible. If your order has already shipped, you'll need to follow the standard return process.
RMA stands for Return Merchandise Authorization. This unique number helps us track your return and ensures it's processed quickly. Returns sent without an RMA number may be delayed or refused. To get your RMA number, simply contact our customer support team before shipping your return.
Need Help With a Return?
Our customer support team is ready to assist you with any questions about returns or refunds.